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Sign up for free credit monitoring by Sept. 30

Posted 292 days ago ago by Mark DeVaughn   

Dear CalPERS Retiree/Beneficiary,

In June 2023, CalPERS sent a letter informing you that our third-party vendor, PBI Research Services/Berwyn Group (“PBI”), was involved in a cybersecurity breach that has affected more than 1,000 organizations and 65 million people worldwide.

If you haven't already taken advantage of CalPERS' offer of two years of free credit monitoring, we want to remind you that time is running out.

You have until Sept. 30 to sign up for the free credit monitoring services offered in your letter.

To help protect your identity, we encourage you to activate your membership and start monitoring your personal information. Here are the steps to follow:

  1. Visit the Experian IdentityWorks website at https://www.experianidworks.com/credit
  2. Click on the purple Get Started button, enter the personal activation code included in your June 22 letter and use your full email address as your username.
  3. You must enroll by Sept. 30, as your code will expire after this date.

You can also enroll over the phone by calling 833-919-4735, Monday through Friday from 6 a.m. to 8 p.m. PT and Saturday and Sunday, 8 a.m. to 5 p.m. PT (excluding major holidays). 

Please have the CalPERS engagement number B097509 and the personal activation code in your letter ready when calling.  

If you need your personal activation code, please send an email to PBIquestions@calpers.ca.gov and CalPERS will resend your activation code or you can contact the CalPERS Call Center at 888 CalPERS (or 888-225-7377) to get your code.

You can learn more at PBI Data Breach on the CalPERS website or email any questions to PBIquestions@calpers.ca.gov.

We encourage you to take advantage of this free service by Sept. 30, 2023.

Marcie Frost
Chief Executive Officer, CalPERS