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New Update: PBI Security Breach

Posted 299 days ago ago by Jamee Villa   

Dear Valued Stakeholders,


Below is an update on the PBI security breach:


  • Experian has enrolled approximately 137,400 CalPERS members in credit monitoring. This represents approximately 17.8% of all members impacted. 
  • Experian has received more than 38,700 calls. The average wait time has decreased to 1-1/5 mins.
  • CalPERS’ Contact Center has received more than 4,600 calls and we have responded to more than 4,000 emails to the dedicated incident email box at PBIquestions@calpers.ca.gov and myCalPERS secure emails.
  • We continue to update the Frequently Asked Questions on our website based on feedback from members and stakeholders.